Meet Emily, our Head of Administration

Allow us to introduce Emily, our new Head of Administration! With a wealth of experience and a solid track record in improving customer experience, she’s here to ensure everything runs smoothly. Emily’s dynamic leadership is all set to redefine how we do admin, bringing unmatched expertise and unwavering dedication to the table. Although she has only been with us for under a year, she has already become an essential part of our team.

How long have you been in the lettings industry?

“I’ve been working in the lettings industry since December 2019. It’s been quite the journey, but I’ve genuinely enjoyed every step of it. From handling landlord enquiries to ensuring tenant satisfaction, it’s all part of the job. I prioritise building strong relationships with clients, emphasising clear communication and attention to detail. My goal is to consistently provide top-notch service and establish myself as a reliable expert in lettings.”

What does a Head of Administration do? 

“My role is to support the team when it is needed. I oversee the Student & Professional Admin team supporting them on the ground, progressing tenancies and assisting with any difficult questions or situations. As a team, we are responsible for progressing all of the tenancies once lets have been agreed, ensuring that referencing is completed, tenancies are compliant and tenants are able to move into their properties on their start dates. These checks are essential to make sure we are moving in good quality tenants to your property. Alongside this, we manage tenant swaps, renewals, managed takeovers and deposit returns – we like to make it as easy as possible for our landlords.”

What’s your favourite thing about working for The Letting Game?

“One thing I really appreciate about TLG is the incredible support system from both the company and my fellow team members. It’s not just about getting the job done; it’s about working together as a team. Everyone’s always willing to lend a hand, plus, we have a lot of fun while we’re at it!”

Exploring Bristol’s vibrant neighbourhoods

Buckle up for a ride through Bristol’s vibrant neighbourhoods! This city is packed with character and charm, and each area has its own vibe waiting to be explored. From posh spots with stunning views to funky districts bursting with creativity, Bristol has something for everyone. So, let’s dive in and check out some of the unique neighbourhoods you have to see.

Stokes Croft

First stop, Stokes Croft – Bristol’s edgy, artsy heart. Think vibrant street art, funky shops, and a nightlife that’s off the charts. This place is all about self-expression, with its colourful murals and indie galleries. Hit up the local bars for some live music or join the party at one of Stokes Croft’s legendary clubs. It’s a wild ride you won’t want to miss.

bristol-stokes-croft
Credit: Best of Bristol

Bedminster

Time to chill out in Bedminster, where old meets new in the coolest way possible. This neighborhood’s got history, but it’s also buzzing with energy and change. Check out North Street for its eclectic mix of pubs, eateries, and vintage shops – it’s like stepping back in time with a modern twist. And don’t forget Upfest, the street art festival that turns Bedminster into a living canvas every year.

bristol-north-street
Credit: Bristol Live

Clifton

Now, let’s switch gears and head over to Clifton – where elegance meets epic views. Picture this: Georgian townhouses lining leafy streets, all overlooking the jaw-dropping Clifton Suspension Bridge. It’s posh, it’s classy, and it’s got a village vibe that’s hard to beat. Wander through Clifton Village for cute shops and top-notch eats, or take a stroll along the Clifton Downs for some serious greenery and killer views of the city.

bristol-clifton-village
Credit: Bristol Live

Redland

Next up, we’ve got Redland – a laid-back oasis with Victorian charm. It’s all about leafy streets, cosy cafes, and parks for days. Take a stroll through St. Andrew’s Park or hit up Gloucester Road (aka “The Glos”) for some serious shopping and snacking. Redland’s got that perfect blend of old-school charm and modern convenience that’ll make you feel right at home.

bristol-redland
Credit: Boardwalk

Easton

Last but not least, let’s head over to Easton – Bristol’s cultural melting pot. This neighbourhood is a feast for the senses, with its diverse community and mouth-watering cuisine. Stapleton Road is where it’s at, with its eclectic mix of shops and food joints serving up flavours from around the globe. Keep an eye out for the street food markets and festivals – they’re a taste of Easton’s vibrant spirit.

bristol-easton
Credit: Bristol Live

Whether you’re into posh vibes, artsy scenes, or multicultural experiences, there’s something here for everyone. So grab your walking shoes and get ready to explore Bristol’s vibrant neighbourhoods – Bristol’s waiting to show you a good time!

March newsletter – Bristol letting market update

We’ve now entered our 16th year of letting and managing properties for our Bristol landlords and the Bristol rental market continues to be one of the busiest in the UK. In this edition, we’ll give you our Bristol letting market update  and the key news for Bristol landlords.

The Letting Game MD Samantha Derrett

Bristol Letting Market Update:

Tenant enquiries have started to pick up across Bristol after a quiet December. Although, the average number of enquiries per Bristol rental property on Rightmove are down year on year. This increased competition for tenants is also supported by a 25% increase in available rental stock. Which means there are more properties for prospective tenants to choose from.

At The Letting Game, we’re working hard and smart with our first-look Instagram posts, Corporate connections and professional marketing, having secured tenants for over 150 properties by the end of February! We’d also expect to see the volume of tenant enquiries to pick up even more over the coming months.

Rental prices across the Southwest continue to increase, with a 7.5% increase for Dec/Jan compared to the previous year (Goodlord). Rest assured, we continue to review our landlord’s rent just before the end of a tenancy.

A graph for the Bristol letting market update - showing average monthly rental values in the South West, January is £1063. It also shows volume of available Bristol rentals and average number of tenants viewing those properties on Rightmove.
Sources: Goodlord for rent & Rightmove for properties & views.

Other rental news

Other news includes the Right to Rent fine increases that went live on the 13th of February. As a result first-time breaches increasing from £1,000 per occupier to a maximum of £10,000 per occupier for first offences, increasing to up to £20,000 for repeat offences. This shows the importance of our role with the new tenant checks we undertake for our landlords.

We also confirmed last month that even more rentals across Bristol will require a licence from August ’24. All HMOs city wide will require an additional licence and in some areas a licence will be needed for all rentals even with just 1 tenant. If you missed that article, you can still read it here>

New licensing scheme approved

On the 6th of February Bristol City Council approved the new Bristol licensing schemes with them coming into effect from the 6th August 2024. As a reminder, all HMOs Bristol-wide will require an additional licence. And it’s not just HMOs, those that fall within a selective licensing area require a license even with just one tenant.

Additional Licencing

New Bristol licensing required for HMOs (Privately rented flats or houses that have 3 or 4 tenants living in 2 or more households.)

All Bristol wards will require the additional license, previously it was restricted to Ashley, Bishopston, Ashley Down, Central, Clifton, Clifton Down, Cotham, Easton, Horfield, Hotwells, Harbourside, Lawrence Hill, Redland, Southville and Windmill Hill. 

Selective Licencing

A license will be required for all private rental properties with 1 or more tenants for properties with Bishopston, Ashley Down, Cotham and Easton added to Bedminster and Brislington West which already have selective licensing requirements. 

Licensing is something we can help our landlords with. We have a dedicated HMO & Compliance expert that our landlords can reach out to for advice, and if you are managed, they’ll look after the whole process for you. There is also plenty of information on licensing on the Bristol.gov.uk website.

Bristol is gearing up for an epic year filled with all sorts of amazing events that’ll make you want to stick around. We’ve asked some of our Bristol letting experts for their top picks of Bristol’s best events to look forward to in 2024. From breath-taking balloon displays and tech geek-outs to artsy celebrations and fashion-forward vibes, 2024 in Bristol is going to be a blast.

bristol harbourside

Bristol Biennial – 17th to 26th May

Art buffs, listen up! The Bristol Biennial is turning the city into a giant canvas. Expect mind-blowing installations, quirky exhibits, and a chance to dive deep into the world of contemporary art. Get ready to see Bristol in a whole new light.

bristol-biennial-festival
Credit: Visit Bristol

Bristol Comedy Garden – 12th to 16th June

Get ready to laugh at the Bristol Comedy Garden! Stand-up comedians from near and far will take the stage to tickle your funny bone. With laughter echoing through the city, this carnival is the perfect way to unwind and enjoy a night of humour.

bristol-comedy-carnival
Credit: Bristol Comedy Garden

Bristol Harbour Festival – 19th to 21st July

If you love a good party, the Bristol Harbour Festival is where it’s at. Celebrate the city’s maritime history and cultural diversity with live music, street performances, boat races, and food galore. It’s a weekend full of good vibes by the water.

bristol-harbour-festival
Credit: Bristol Festivals Network

Bristol International Balloon Fiesta – 8th to 11th August

Picture this: hundreds of hot air balloons floating over Ashton Court Estate, creating a crazy beautiful sky show. The Bristol International Balloon Fiesta is the perfect way to kick off the year. With live music, tasty grub, and family fun, this event is not to be missed.

Credit: Bristol International Balloon Fiesta

Bristol in 2024 is the place to be for good times, cool vibes, and a whole lot of awesome. With festivals, expos, and community projects on the menu, Bristol is proving that it’s not just a city – it’s a whole experience. So, buckle up for a year of fun, creativity, and a truckload of Bristol coolness!

February in Bristol

As winter starts winding down in Bristol, you can feel the city getting ready to shake off its frosty vibes and welcome in some much-needed springtime warmth. February here has its own cool vibe, and if you’re wondering how to navigate it like a local, you’re in for a treat. From cozy spots to cultural gems, here’s your laid-back guide to embracing the Bristolian lifestyle this February.

clifton-suspension-bridge-winter

Harbourside Hangouts

The Harbourside is always a good call, but in February, it’s extra special. Take a casual stroll along the water, enjoy the chilly breeze, and pop into local cafes for a cup of the good stuff – hot chocolate, of course. It’s all about soaking in the chill vibes.

society-cafe-harbourside
Credit: Bridges and Balloons

Feast Mode

Get ready to treat your taste buds. February is the perfect time to hit up Bristol’s pubs and grub spots. Dive into some local West Country pies, fancy cheeses, and don’t forget to try out the famous ciders. It’s like a warm hug for your belly.

Credit: Bristol Live

Artsy Hangout at Arnolfini

Arnolfini is where it’s at for artsy goodness. February brings captivating exhibitions, film nights, and performances to this creative hub. Dive into Bristol’s arts scene – it’s a laid-back way to spend a chilly day.

Credit: Visit Bristol

Winter Walks on the Downs

Need some fresh air? Clifton Downs is the spot. Wrap up warm and take a chilled-out stroll while soaking in panoramic city views. It’s like a breath of fresh air, literally.

Credit: Day Out With The Kids

Jamming to Live Music

Bristol’s music scene is alive, even in February. Check out local spots for live gigs, from laid-back acoustics to energetic shows. Whatever your jam, Bristol’s got a vibe for you.

thekla-venue-bristol
Credit: IN Bristol

Bristol in February is all about easy-going vibes and embracing the winter coolness. Whether you’re checking out street art or catching live tunes, this city’s got a casual charm that’s hard to resist. So, throw on some layers, grab a hot drink, and dive into the Bristolian lifestyle – winter edition.

Bristol Rental market 2024

What does this year hold for the Bristol rental market?

For the rental market in 2024 we must start with the big-ticket item – The Renters Reform. We’ve written about its slow progress on quite a few occasions, but this year is likely to see it passed through Parliament. What does it mean for Bristol landlords? Well, we don’t expect to see huge immediate changes, the headliner remains the abolishment of section 21s, but this isn’t anticipated to be implemented until after rental-related court reforms – read our previous article here. 

 

2024 Bristol Rental Market - a view of Bristol

Right to Rent code of practice

A new Right to Rent code of practice comes into effect shortly (22nd January) which is being implemented alongside a big hike in non-compliance fines. It could cost up to £10,000 per occupier for a first breach, and up to £20,000 for repeat breaches. We take our responsibilities seriously and make sure the checks are in place to help landlords fulfil their legal obligations when finding tenants (and the ongoing responsibilities for those we manage).

New licensing requirements

Bristol landlords may also see the roll-out of new licensing requirements. There was a public consultation that closed on the 7th of November, we’re still waiting to hear the results of this, but it’s likely to mean more landlords will need a licence for their rentals. Read our article on the proposals here.

General election

A general election must be held before the end of January 2025, so with that likely to be this year we would expect further manifesto pledges around housing, and the rental market is likely to be included in this. We will bring the latest news on rental manifesto pledges to you.

Pace of the market

The pace of the tenant market slowed across the last quarter of 2023. However, we still expect to see tenant demand increase again from spring into another busy summer. Ultimately mortgage rates are still high, so many will continue to remain in or join the rental market.

We expect rental prices to continue to rise but at a slightly slower rate than seen over the last couple of years. With the challenging cost of living, many renters would struggle with significant increases to their rent – that said, we review our landlord’s rents each year and discuss increases where appropriate.

Bristol rental market – Latest on Renters Reform

The biggest legislation to impact the Bristol rental market seems like its been talked about for years. However, details behind the proposed Renters Reform legislation are starting to become clearer. The bill took a big step to become law as The Secretary of State for Levelling Up, Housing and Communities Michael Gove brought the Renters (Reform) Bill to Parliament for its 2nd reading on Monday 23rd October.

During the early discussions, it drew some criticism over the amount of time it has taken to come to this stage. As a result there is a lot of pressure to make it happen. The opposition even stated they’d largely support it, aiming a few remarks at government backbenchers, particularly those who are landlords.

Renters Reform and the impact to Bristol landlords in the Bristol rental market

Landlords given more consideration  

It was refreshing to hear Michael Gove’s framing of the market. He highlighted the importance of the private rental market (between 19% and 20% of total housing in this country.) There was a recognition that there were certain rights a tenant should expect and deserve. Reassuringly for landlords in the Bristol rental market, there was also an acknowledgement that many landlords provide an excellent service. It does feel like more of a balance is being found between improving tenant rights and protecting good landlords.

So, the detail is starting to become a little clearer. However, its worth noting this is not law yet and there will likely be changes as the bill is debated. Although these are subject to change here are some of the key points we’ve picked up on: –

Abolishment of section 21’s

An election promise by the Conservatives – will almost certainly happen and is supported largely across the house. BUT…it won’t happen straight away. It was announced court reform and changes to landlord possession rights need to be in place before section 21’s go. So they’ll remain an option for landlords to regain possession of their Bristol properties for a while yet.

Strengthened grounds for possession

Tools will be put in place (largely under section 8), for landlords to regain possession of their property. This includes dealing with anti-social tenants, arrears and regaining use of their property (vacant possession) for grounds including moving in.

Moving and selling grounds

Landlords need to give 2 months’ notice to regain possession of their property for moving in or selling. To avoid misuse, a 3 month void period is required before the property can be re-advertised (should circumstances change.)

Court reform

Court reform is now a big part of the bill, before other elements can be implemented. This will include speeding up the process of regaining possession and digitisation.

Protecting student market

The big news is that the government have taken on board the need to regain possession of student properties. This recognises the cycle needed to maintain the level of available properties to the following University years. So, this will be considered within the legislation. However, student rentals are not planned to be exempt from the removal of fixed-term tenancies.

Abolition of fixed-term tenancies

Fixed-term tenancies will become a thing of the past, introducing a 2-month notice period for tenants, including student rentals. The government stated “We believe retaining fixed terms would unfairly lock students into contracts, meaning they could not leave if a property is poor quality, or their circumstances change. Student tenants should have the same flexibility as others.” This means all tenants will be able to leave a property with 2 months’ notice. Whereas, a landlord would need to meet one of the strengthened reasons to gain possession. The only exception to this being the previously mentioned protection of the student market.) Demand within the Bristol rental market is still high, so its unlikely to cause a big surge in shorter tenancies.

Privately rented property portal

A new digital portal will be introduced that will help landlords understand and demonstrate their responsibilities. The portal will also support the council’s enforcement against what was described as “unscrupulous landlords”. Private landlords are to submit their properties’ compliance information, the exact requirements will come out in due course. We will obviously support our managed landlords by ensuring they meet their legislative requirements.

Removing blanket bans

The government stated they’ll stop landlords and agents putting blanket bans on those in receipt of benefits or with children. The select committee did challenge for more ambition from the government; “Landlords who do not want to let to benefit recipients will simply choose not to do so.” The governments response was to make it clear that the landlord should have ultimate say on who rents their property.

Right to increase rent

The government doesn’t want to introduce rent controls, the rental value will remain an agreement between landlord and tenant. The government do want to make sure rent increases aren’t used as a “backdoor to eviction.” To avoid this a tenant can challenge a rent increase if they believe its above market value. If they can’t agree then it will go to a tribunal with an independent panel assessing the market price.

Pet requests can’t be unreasonably refused

When challenged by the select committee the government doubled down on their intention to allow tenants to request a pet. They touched on a few areas that might be considered ‘reasonable’ to refuse like properties with shared areas (tenants could have allergies or phobias), the animal is unsuitable e.g., too big. Tenants will not automatically be able to keep a pet on request. If the landlord declines then they would have to wait until the Ombudsman or a court ruled it unreasonable.

The spirit of the legislation is in line with our “Pet-friendly” push. We believe a tenant with a well-behaved pet can be an excellent option, we find they are often more likely to stay longer-term when they find a home for themselves and their pet. Obviously, there are some properties where it just isn’t appropriate.

EPC C from 2025 scrapped!

On the 20th of September, the Prime Minister announced he’d be scrapping the new legislation requiring landlords rented properties to achieve EPC C from 2025. However, landlords are still encouraged via government-backed schemes to improve energy efficiency.

More information is available on the UK Parliament site, rest assured we’ll keep you up to date.

Note: this article was written before the new legislation was published. This means some of the above is likely to change before it’s written into law.

Meet Alex, our compliance and licensing expert

Having joined The Letting Game over 6 years ago, our Compliance and Policy Officer, Alex, is our Bristol compliance and licensing expert. Since joining, she has worked her way up through the business and is now part of our senior leadership team. Alex has a vast knowledge of the end-to-end process, from making sure your property fulfils the health, safety, legal and licensing requirements, through to the referencing process, managing deposit disputes and the check-out process – she really is a lettings guru!

HMO compliance and licencing expert Alex - one of our letting experts

Tell us a bit about your time at The Letting Game

“I joined The Letting Game as a Lettings Administrator back in June 2017. I was looking for a new challenge and particularly liked admin – yes there is always one! Believe me there really is a lot of admin involved in the world of lettings! From looking after deposits, to checking out the tenants, I’ve worked on most parts of the letting’s process.
I’ve studied here and become industry qualified through ARLA Propertymark. As well as building a wealth of knowledge and experience in the rental market. This has helped me move up through The Letting Game with several promotions including to Associate Director. I’ve recently taken on the responsibility of ensuring our landlord’s properties are legally compliant and safe for tenant use.”

Where does your role fit into The Letting Game?

“We’ve been in the letting business for over 14 years and have brilliant expertise and knowledge in compliance and licensing. We like to help landlords understand and action their responsibilities. There is a lot for landlords to consider. Whether it’s a large Bristol HMO or Studio flat, we’ll know the rental requirements. I’m delighted to play a big part as our resident licensing and compliance expert. I enjoy helping our Bristol landlords keep their rentals compliant. For instance is the right licensing in place? Are gas safety checks and other legal requirements up to date?”

What are you working on at the minute?

“Well, I’ve just been through and booked several gas safety checks for some of our managed Bristol landlords. Also, I’m meeting an Environmental Health Housing Officer from the Bristol City Council Licencing Inspection team, at a property shortly. There is a lot of work to keep our landlords compliant!“

New licensing scheme approved

On the 6th of February Bristol City Council approved the new Bristol licensing schemes with them coming into effect from the 6th August 2024. As a reminder, all HMOs Bristol-wide will require an additional licence. And it’s not just HMOs, those that fall within a selective licensing area require a license even with just one tenant.

Bristol County Council consulting on new licensing requirements for Bristol rentals

The changes aim to drive up the standards within Bristol’s private rental market, through licensing requirements. There are already some Bristol landlord licensing requirements in place:-

New licensing proposals for landlords Bristol properties

So, under the new proposals, the requirement for an additional licence will be extended to the whole of Bristol. It will also see Bishopston and Ashley Down, Cotham and Easton wards added to the selective licensing requirement. 

What does this additional licensing mean for Bristol landlords?

Well, the biggest element is that there are certain standards and conditions that a property must meet in order to be rented to tenants. A Council inspection will happen at least once within the 5 year period that a licence is granted for. To get more details on these standards, you can visit the Bristol County Council website.

Have your say

It’s worth pointing out that Bristol City Council are asking for feedback from those affected by these changes via this survey. The survey will close on the 7th November 2023.  For those landlords we manage, we’ll provide the support needed to get their property licenced. We’ve even got our own licensing and compliance expert, Alexandra Drake, whom you can talk with. We’d also be happy to have a chat about how we can help our let-only landlords, and even those not currently with The Letting Game. 

If you want to talk to an expert about renting out your property and the licensing required, give us a call on 0117 9898 215.