Our Story

In 2009, Jack was on a mission to reimagine the way letting agents were operating in our city.

He wanted to offer Bristol something different. The approach should be fresh. It should be non-corporate, friendly and approachable – an agent fit for our city.

And today, in its simplest form, The Letting Game is a letting agency that wants to do more, that wants to push the boundaries of the industry, and that takes immense pleasure from being at the top of its game.

We’re a professional and hardworking bunch, but you’ll always see a smile on our face.

Jack challenges the way in which Bristol letting agencies operate

Our Mission

To reimagine the letting process, championing openness, fairness and loyalty – for landlords and tenants alike.


Our Values

We start with people

Forget cold and corporate. We love our fearless, fun-loving city, and always put the needs of our landlords and tenants first – embracing long-term relationships over short-term gain.

We strive to do more

We don’t just tick boxes. For us, being responsible letting agents means meeting our client’s individual needs when others don’t, backing up our service with expertise – while challenging (and raising) industry standards.

We tell it like it is

No faff. No sugar-coating. And no baffling landlords or tenants with industry jargon. We’re upfront and honest, communicating clearly with our clients during every step of the letting process.

We keep things fresh

We keep a constant eye on the latest industry developments and how Bristol (and the wider world) is evolving, making sure our professional training is up to date, and that we’re operating in the most sustainable way possible.

Award-winning Bristol letting agent

We pride ourselves on being a Bristol letting agent with expert knowledge of the local area. We aim to provide ‘best in class’ customer service, putting the needs of our landlords and tenants first. So, we were delighted to win the allAgents gold award for Bristol’s best letting agent 2023; that’s the sixth year in a row that we’ve won a gold award.

We also won the 2022 Bronze award for the whole of the UK – not bad for a Bristol independent!

Meet the team

We don’t play like the others; our 28 strong team take great pride in providing a highly professional and customer-focused experience. Unlike industry norms, our letting experts put the needs of our landlords and tenants first – embracing long-term relationships over short-term gain.

Our Bristol Letting specialists provide our clients with an award-winning service every step of the letting process; from professional and experienced valuers through to our expert Bristol Property Management team.

Leadership team

Jack Head
Samantha Derrett
Managing Director
Sheila is our Head of Property Management - one of our Bristol letting experts
Sheila Pugsley
Head of Property Management
Our expert Bristol Lettings Manager Tracy
Tracy Little
Lettings Manager
Esme Bertouche HR and Operations Manager
Esme Bertouche
HR and Operations Manager
Emily Head of Administration
Emily McDonald
Head of Administration

Lettings team

Senior Valuer Rich Hillier - One of our expert letting team
Rich Hillier
Head of New Business
Taylor one of our expert Client Managers - providing valuations and help letting your Bristol rental.
Taylor Micallef
Client Manager
Amy one of our expert Bristol lettings negotiators
Amy Payne
Lettings Negotiator
Ben Cross
Lettings Negotiator
Abbie Loka
Senior Tenancy Progressor
Hope Maddison - Student Lettings Manager - Bristol expert
Hope Maddison
Student Lettings Manager
Anna is the Administrator at The Letting Game
Anna Sulis
Administrator & Marketing Assistant
Akaysha Tenancy Progressor
Akaysha Williams
Tenancy Progressor

Property Management Team

Rachel Morgan is our Deputy Head of Bristol property management
Rachel Morgan
Deputy Head of Property Management
Kieran Hackett one of our expert senior Bristol property managers
Kieran Hackett
Senior Property Manager
Adriano Giacovazzi one of our expert Bristol property managers
Adriano Giacovazzi
Senior Property Manager
Beth is one of our Bristol Property Management team. Our local experts are one of the reasons we're Bristol's best letting agency.
Beth Nolan
Property Manager
Jennifer is one of our Bristol property management team
Jennifer McFadden
Property Manager
Letting compliance and licencing expert Alex
Alexander Drake
Compliance and Policy Manager

Accounts & Operations

Tobi Adebo is our Office Manager & Lettings Negotiator
Tobi Adebo
Office Manager
Julie one of our finance expert at The Letting Game
Julie Adair
Financial Controller
Jessica Locke
Head of Accounts
Claire is one of our expert Account Managers. Helping make sure you get your rent on-time.
Claire Leeming
Accounts Manager
Bradley Rennie - Marketing Manager for The Letting Game
Bradley Rennie
Marketing Manager
Introducing Laura our Digital transformation manager
Laura Shaw
Digital Transformation Manager

Bristol’s only Carbon Neutral Letting Agents

We’re on a mission to be Bristol’s greenest letting agent. We know how important the environment is to the people of Bristol, and we feel the same. That’s why we are striving to operate in the most sustainable way possible, whether it’s reducing paper usage or introducing a fleet of electric cars to use when travelling across Bristol for our landlords and tenants – we are working hard to do our bit.

Whilst we continue to challenge our standards, there is more we can do – we want to make sure we have a positive impact on the environment and help our tenants and landlords to do the same. That’s why we offset our Carbon Footprint by supporting carbon reducing projects across the world.

In addition, we plant three trees for every property we let – one each for our landlord, tenant & our team. With over 200 trees planted most months, together we’re planting The Letting Game forest!

We are on a mission to be Bristol's greenest letting agent

We sell too!

If you decide to sell your property, our sister company, Boardwalk, sells homes with a bit more ‘Bristol’ about them.

Their unrivalled marketing and lifestyle approach to selling homes has seen them become the leading estate agent in Bristol; recently being voted ‘Best Estate Agent’ for the fifth year running, while collecting a host of five-star reviews, from more than 600 clients along the way.