Our Story

In 2009, Jack was on a mission to reimagine the way letting agents were operating in our city.

He wanted to offer Bristol something different. The approach should be fresh. It should be non-corporate, friendly and approachable – an agent fit for our city.

And today, in its simplest form, The Letting Game is a letting agency that wants to do more, that wants to push the boundaries of the industry, and that takes immense pleasure from being at the top of its game.

We’re a professional and hardworking bunch, but you’ll always see a smile on our face.

Our Mission

To reimagine the letting process, championing openness, fairness and loyalty – for landlords and tenants alike.


Our Values

We start with people

Forget cold and corporate. We love our fearless, fun-loving city, and always put the needs of our landlords and tenants first – embracing long-term relationships over short-term gain.

We strive to do more

We don’t just tick boxes. For us, being responsible letting agents means meeting our client’s individual needs when others don’t, backing up our service with expertise – while challenging (and raising) industry standards.

We tell it like it is

No faff. No sugar-coating. And no baffling landlords or tenants with industry jargon. We’re upfront and honest, communicating clearly with our clients during every step of the letting process.

We keep things fresh

We keep a constant eye on the latest industry developments and how Bristol (and the wider world) is evolving, making sure our professional training is up to date, and that we’re operating in the most sustainable way possible.

Meet the team

We don’t play like the others; our 30 strong team take great pride in providing a highly professional and customer-focused experience. Unlike industry norms, our letting experts put the needs of our landlords and tenants first – embracing long-term relationships over short-term gain.

Our Bristol Letting specialists provide our clients with an award-winning service every step of the letting process; from professional and experienced valuers through to our expert Bristol Property Management team – that’s why we’ve been voted Bristol’s Best Letting Agent four years in a row.

Leadership team

Jack Head
Samantha Derrett
Managing Director
Maya Joshi
Associate Director
Alexandra Drake
Associate Director
David McKeown our Head of Bristol Property Management
David McKeown
Head of Property Management
Millie Farara
Executive Assistant

Lettings team

Senior Valuer Rich Hillier - One of our expert letting team
Rich Hillier
Senior Valuer
Rachael Cox
Tracy Little
Senior Lettings Negotiator
Annabelle lettings negotiator
Annabelle Sheard
Lettings Negotiator
Tobi Adebo
Lettings Negotiator
Frankie Storey
Lettings Negotiator
Alex Freeman
Lettings Negotiator
Abbie Loka
Tenancy Progressor
Charley Clements
Student Lettings Administrator
Hope Maddison Tenancy Progressor
Hope Maddison
Tenancy Progressor

Property Management Team

Alex Case one of our expert senior Bristol property managers
Alex Case
Senior Property Manager
Kieran Hackett one of our expert senior Bristol property managers
Kieran Hackett
Senior Property Manager
Sheila Pugsley one of our expert senior Bristol property managers
Sheila Pugsley
Senior Property Manager
Anna Sage - our compliance and licensing manager for professional, corporate, student and HMO lets.
Anna Sage
Compliance and Licensing Manager
Adriano Giacovazzi one of our expert Bristol property managers
Adriano Giacovazzi
Property Manager
Tanya Senior Property Manager -
Tanya Paul
Senior Property Manager
Rachel Morgan one of our expert Bristol property managers
Rachel Morgan
Property Manager
Taran Sooriya one of our expert Bristol property managers
Taran Sooriya
Property Manager

Marketing, HR & Accounts

Bradley Rennie
Marketing Manager
Esme Bertouche HR and Office Manager
Esme Bertouche
HR and Office Manager
Jessica Locke
Accounts Assistant
Julie Adair

Bristol’s only Carbon Neutral Letting Agents

We’re on a mission to be Bristol’s greenest letting agent. We know how important the environment is to the people of Bristol, and we feel the same. That’s why we are striving to operate in the most sustainable way possible, whether it’s reducing paper usage or introducing a fleet of electric cars to use when travelling across Bristol for our landlords and tenants – we are working hard to do our bit.

Whilst we continue to challenge our standards, there is more we can do – we want to make sure we have a positive impact on the environment and help our tenants and landlords to do the same. That’s why we offset our Carbon Footprint by supporting carbon reducing projects across the world.

In addition, we plant three trees for every property we let – one each for our landlord, tenant & our team. With over 200 trees planted most months, together we’re planting The Letting Game forest!

We are on a mission to be Bristol's greenest letting agent

We sell too!

If you decide to sell your property, our sister company, Boardwalk, sells homes with a bit more ‘Bristol’ about them.

Their unrivalled marketing and lifestyle approach to selling homes has seen them become the leading estate agent in Bristol; recently being voted ‘Best Estate Agent’ for the fourth year running, while collecting a host of five-star reviews, from more than 600 clients along the way.