PRIVACY POLICY & NOTICE

We are The Letting Game Limited with registered number 7533620 and address 2 Gloucester Road North, Bristol, England, BS7 0SF. Our Data Protection Lead can be contacted at hello@thelettinggame.co.uk. We have produced this privacy notice in order to keep you informed of how we handle your personal data and how we keep it secure. All handling of your personal data is done in compliance with the General Data Protection Regulation (EU) 2016/679 (“Data Protection Legislation”) which is now within UK Law.

Who is the Data Controller?

This is the data we collect from you

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.


Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses

What are the lawful bases for processing personal data?

Under Data Protection Legislation, there must be a ‘lawful basis’ for the use of personal data. The lawful bases are outlined in Article 6, Section 1 of the GDPR.

They are sub-sections:

About our Processing of Your Data

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

  • B2B Marketing

    What categories of information about you do we process?

    • Identity Data
    • Contact Data

    Why are we processing your data?

    Direct marketing to former, current and prospective clients. This processing is conducted lawfully on the basis of ‘our legitimate interests’.

    Where did we get your personal data from?

    Directly obtained or by referral from existing clients/partners/suppliers.

    Read More
  • Analytics

    What categories of information about you do we process?

    • Technical Data
    • Usage Data

    Why are we processing your data?

    To understand how you use our website, how you reached us and how long you spend on our website, in order to analyse our performance and improve our service. This processing is conducted lawfully on the basis of ‘our legitimate interests’.

    Where did we get your personal data from?

    Directly obtained or indirectly obtained through a client’s website (notice given at the point of collection).

    Read More
  • Fraud Prevention

    What categories of information about you do we process?

    • Identity Data
    • Transaction Data

    Why are we processing your data?

    To combat fraud, we share information of clients who instruct the payment issuer to cancel payments to us without first informing us of why and/or allowing us the opportunity to issue a refund with credit reference agencies. This processing is conducted lawfully on the basis of ‘protection of your, or another’s vital interests’.

    Where did we get your personal data from?

    Directly obtained or indirectly obtained through a client’s website (notice given at the point of collection).

    Read More
  • Contact Submission

  • Phone Calls

    What categories of information about you do we process?

    • Identity Data
    • Contact Data

    Why are we processing your data?

    We might record calls for training and/or auditing purposes. We also collect Calling Line Identification information. This is used to help improve the efficiency and accountability of our customer services. This processing is conducted lawfully on the basis of ‘our legitimate interests’.

    Where did we get your personal data from?

    Directly obtained.

    Read More
  • Email and Web Contact

    What categories of information about you do we process?

    • Identity Data
    • Contact Data

    Why are we processing your data?

    If you contact us through our website or by email, we will use the information you send in order to respond to your enquiry or complaint. This information will be kept in order to improve our service to you overall. This processing is conducted lawfully on the basis of ‘our legitimate interests’.

    Where did we get your personal data from?

    Directly obtained or indirectly obtained through a client’s website (notice given at the point of collection).

    Read More
  • Consumer Marketing

    What categories of information about you do we process?

    • Identity Data
    • Contact Data
    • Transactional Data
    • Marketing and Communications Data

    Why are we processing your data?

    If you make a purchase with us, we will add your contact information to our marketing list and send you information we think you might be interested in. This processing is conducted lawfully on the basis of ‘our legitimate interests’.

    Where did we get your personal data from?

    Directly obtained..

    Read More

What are your rights?

When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:

Our use of Cookies

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we may use cookies:

What happens if I refuse to give The Letting Game Limited my personal data

The information about you that we have collected for the performance of our contracts is required in order for us to successfully fulfill our obligations to you. If you choose not to provide the personal data requested, we will not be able to enter a contract with you to provide the benefits we offer. If we are already processing your personal information under a contract, you must end our contractual relationship (as/where permitted) in order to exercise some of your rights.

What are The Letting Game Limited’s ‘legitimate interests’?

The Letting Game Limited holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold.

Who Else Will Receive Your Personal Data?

The Letting Game Limited passes your data to the third parties listed in the section ‘Third Party Interests‘ below, for the purposes of providing our services to you, and for no other purpose

Third Party Interests

  • AdobeSign*

    Service Provider

    Electronic signing software

    Activity Taking Place

    We upload documents for e-signature

    Read More
  • Contractors

    Service Provider

    Various maintenance

    Activity Taking Place

    Landlord and tenant contact information

    Read More
  • Councils & utilities

    Service Provider

    Services

    Activity Taking Place

    Landlord and tenant contact information

    Read More
  • Fixflo

    Service Provider

    Maintenance & compliance management software

    Activity Taking Place

    Landlord, tenant and contractor contact information

    Read More
  • Goodlord

    Service Provider

    Tenant & guarantor referencing, utility bill updating service.

    Activity Taking Place

    Landlord, tenant and guarantor contact information.

    Read More
  • Mydeposits

    Service Provider

    Tenancy deposit scheme

    Activity Taking Place

    Landlord and tenant contact information

    Read More

Who can you complain to?

In addition to sending us your complaints directly to enquiries@thelettinggame.co.uk, if you feel we have failed to resolve your issue with us you can send complaints to our supervisory authority. Our supervisory authority is the Information Commissioner’s Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting ico.org.uk.