Join the team – Client Manager Associate

As an Client Manager Associate, you will develop new client relationships, and foster existing ones to generate new and repeat business. You will utilise your market knowledge to determine rental values and understand what makes a property appealing to potential tenants, providing landlords with solid advice on how to make their properties stand out in the market.

Your days will be dynamic, filled with new business generation, property visits, client meetings, and plenty of research to stay ahead of market trends. You’ll spend time crafting creative and compelling property listings and capturing on-brand marketing material for ads and socials, that attract the right audience.

Within your role, you’ll support the Lettings Manager in delivering exceptional service to our existing landlords, by re-marketing their properties and finding good quality tenants, this will require you to conduct occasional viewings to showcase properties in their best light.

It’s not just about the properties; it’s about the people. Building and maintaining long-term relationships with Landlords is at the heart of this role, offering them your expertise and guidance through the lettings process, and ensuring they receive a top-notch service that makes them want to come back to us time and time again.

Anna is one of our expert student letting administrators.

Key responsibilities/duties

  • Achieve individual and (contribute to) team, and business targets and KPIs.
  • Assist in the development of fee structures, sales products, and services.
  • Provide expert advice and guidance to new and existing clients, landlords, and tenants alike.
  • Generate leads and convert these to instructions and manage a pipeline.
  • Conduct property valuations and market properties.
  • Maximise income profit by agreeing on maximum fees whilst remaining competitive in the market.
  • Develop and maintain relationships with existing clients (particularly with multi-property “Golden Landlords”, regularly checking in and providing guidance.
  • Conduct property viewings, providing feedback and insight on market conditions to landlords with properties available on the market.
  • Successfully list a targeted number of properties, advising and helping our Landlords to let their properties for the best price and with the best service and support possible.
  • Foster and maintain excellent landlord relationships.
  • Experience and knowledge

    • Minimum of 3 years’ experience in residential lettings.
    • Minimum of 1 years’ experience in a valuation role.
    • In-depth knowledge of the Bristol residential lettings market.
    • Good understanding of sector wide trends and legislative changes.


    • Qualification – ARLA Level 3
  • Essential experience and skills:


    • Excellent customer service.
    • Outstanding sales and negotiation skills.
    • Well organised and highly driven.
    • Strong IT proficiency.
    • High-level written and verbal communication.
    • Proven influencing and strong relationship and rapport-building ability.
    • Empathetic and emotionally intelligent.
    • Able to demonstrate resilience, adaptability and accountability and achieve weekly and monthly targets.
    • Strategic, proactive, and problem-solving mindset.
    • A professional, friendly and approachable attitude.
    • Able to demonstrate flexibility and reliability.
    • A full driving licence is a must, as well as your own transport.

What’s on offer?

Competitive salary up to £28,000, up to £36,000 including on target commission

  • 21 days annual leave (starting entitlement) plus bank holidays and an extra day off for your birthday
  • Sick pay
  • Charity leave
  • Working from home opportunity – 1 day per week
  • Unbeatable company culture and supportive team environment
  • Casual dress code and some work wardrobe pieces paid for
  • Fleet of company electric vehicles available for business travel
  • Quarterly company social events

Working hours:

This is a full-time, permanent role working; Monday to Thursday 8.30am-5.30pm, Friday 8.30am-5pm. You’ll also work one weekday 8:30am-6:30pm and 1 in 4 Saturdays.

In return for loyal service, we can offer great development opportunities, a welcoming work environment and a highly supportive team.

Application Form

Please fill in the below if you’d like to apply for a role or just send us your CV for future opportunities.


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    Working towards a greener future

    If you join The Letting Game team you’ll be working for Bristol’s first Carbon Neutral letting agency. We’re always looking at our team and their processes to make sure we have a positive impact on the world – that’s why we’re planting our own forest! For every property we let we plant three trees; one each for our landlord, tenant & one for our team – together we’re planting The Letting Game forest!

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