Meet Emily, our Head of Administration

Allow us to introduce Emily, our new Head of Administration! With a wealth of experience and a solid track record in improving customer experience, she’s here to ensure everything runs smoothly. Emily’s dynamic leadership is all set to redefine how we do admin, bringing unmatched expertise and unwavering dedication to the table. Although she has only been with us for under a year, she has already become an essential part of our team.

How long have you been in the lettings industry?

“I’ve been working in the lettings industry since December 2019. It’s been quite the journey, but I’ve genuinely enjoyed every step of it. From handling landlord enquiries to ensuring tenant satisfaction, it’s all part of the job. I prioritise building strong relationships with clients, emphasising clear communication and attention to detail. My goal is to consistently provide top-notch service and establish myself as a reliable expert in lettings.”

What does a Head of Administration do?

“My role is to support the team when it is needed. I oversee the Student & Professional Admin team supporting them on the ground, progressing tenancies and assisting with any difficult questions or situations. As a team, we are responsible for progressing all of the tenancies once lets have been agreed, ensuring that referencing is completed, tenancies are compliant and tenants are able to move into their properties on their start dates. These checks are essential to make sure we are moving in good quality tenants to your property. Alongside this, we manage tenant swaps, renewals, managed takeovers and deposit returns – we like to make it as easy as possible for our landlords.”

What’s your favourite thing about working for The Letting Game?

“One thing I really appreciate about TLG is the incredible support system from both the company and my fellow team members. It’s not just about getting the job done; it’s about working together as a team. Everyone’s always willing to lend a hand, plus, we have a lot of fun while we’re at it!”