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Fees Explained

Landlords Fees

Level of Service Offered

Yellow plan - Tenant find fee: 60% of first months rent (inc VAT)

Green plan - Fully managed fee: 10.8% of monthly rent (inc VAT)

Blue plan - Managed & Secured fee: 16.8% of monthly rent + £120 set up fee. (inc VAT)

Additional non-optional fees and charges

Deposit Registration Fee: £60 (inc VAT)

  • Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
  • Provide the tenant(s) with a Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: £60 (inc VAT)

  • To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-residential landlords receipts to HMRC: £0

  • To remit and balance the financial return to HMRC quarterly - and respond to any specific query relating to the return from the landlord or HMRC

Arrangement fee for works over £1000:  10% of net cost (inc VAT)

  • Arranging access and assessing costs with contractor
  • Ensuring work has been carried out in accordance with the specification of works
  • Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes: £36 per quote (inc VAT)

Rent Review fee: £0

  • Review rent in accordance with current prevailing market condition and advice the landlord
  • Negotiate with tenant
  • Direct tenant to make payment change as appropriate
  • Update tenancy agreement
  • Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal fee (landlords share): £0 

  • Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Check in fee (landlords share): £0

  • Agree with tenant check out date and time appointment
  • Instruct inventory provider to attend
  • Negotiate with landlord and tenant any disbursement of the security deposit
  • Return deposit as agreed with landlord and tenant to relevant parties
  • Unprotect security deposit
  • Instruct contractors; obtain quotes; organise repairs / replacement/ cost of any broken or missing items

Court Attendance: £60 per hour (inc VAT)

Tenant Fees

Before you move in

Check in Fee (tenant’s share): £78 (inc VAT) 

Set up fee (tenant’s share): 48% (inc VAT) of one calendar months rent, split between the tenants where multiple occupancy.

Referencing of tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee:  £120 (inc VAT) per guarantor (if required)

Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee: £0 

Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Pet Deposit: Returnable additional Security Deposit of two weeks rent.

To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy


Amendment Fee: £288 (inc VAT)

Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share): £78 (inc VAT)

Contract negotiation, amending and updating terms and arranging a further tenancy and agreement


Future Landlord Reference Fee: £0

Collating information and preparing a reference for a future landlord or letting agent


Lost Security Items:£60 (inc VAT) plus item cost

Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services: £18 per hour (inc VAT) plus any actual costs incurred

Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Unpaid Rent / Returned Payments: Interest at 8% above Bank of England Base Rate from date due

Late payment of rent administration charges as follows:

£36 including VAT for letter sent to chase rent after 24 hours of late payment.
£36 including VAT for letter sent to chase rent after 72 hours of late payment.
£36 including VAT for letter sent to chase payment after 5 days of late payment.

Missed contractor appointment charge:
£60 including VAT. If an appointment is made with a contractor to gain access and you miss that appointment and they can’t gain access then this charge applies.


Client money protection (cmp) provided by: ARLA
Independent redress provided by: The Property Ombudsman

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